Tuesday, April 30, 2024
Opening Keynote – 8:30 am – 9:30 am – Keynote And Breakfast
Title: Everything You Need to Know About Artificial Intelligence…But Didn’t Know to Ask
Speaker: James Spellos
Since ChatGPT exploded in our lives in 2022, generative Artificial Intelligence (AI) is already having a significant impact on the tasks and and requirements needed for today’s hospitality professionals. While many are fearful that AI will replace the need for some workers, perhaps even some meeting planners and venue managers, most organizations understand that is not the case, though the skill sets and tasks required to best perform at the job are evolving. Attend this session to keep up the various tech tools that will impact your career now and moving forward.
After participating in this session, the learner will be able to:
Concurrent Workshop Sessions:
Session 1A 9:50 - 10:50 – SALES TRACK (1)
Title: Connect with Others: Top 10 Principles from How To Win Friends and Influence Others by Dale Carnegie
Speaker: Nikki Kloeppel – Dale Carnegie Speaker
Isaac Watts said that learning to trust is one of the most difficult tasks in life. Yet, trust is the foundation of all thriving relationships. It is virtually impossible to make genuine connections without trust. When your behavior toward others is aimed at gaining their trust, their behavior also changes. Soon, your connection is strengthened and the relationship flourishes.
In this module, you learn to build trust and rapport to strengthen workplace bonds. These bonds are essential for teams to work harder together and deliver meaningful results, turn prospects into customers, and to better serve existing clients. Being a part of a culture where trust is present benefits everyone because productivity is higher, and the work itself becomes more satisfying and rewarding.
Completion of this module will empower participants to:
Primary Competencies: Interpersonal Skills, Communication, Leadership
Related Competencies: Diversity, Influence, Teamwork
Session 1B – 10:00 – 10:45
Title: Situational Leadership Panel
Moderator:
Cathy LaVenia, Senior Event Manager, Seattle Convention Center
Panel:
Monica Pea, Director of Sales, Oregon Convention Centre
Tammy Sweeney, CEO TCU Place Convention Centre / PAC Saskatoon, Canada
Brian Wilson, Deputy Director, P5 Portland
There are many approaches to leadership. When we understand different leadership styles and which ones we tend to prefer, we can learn how to tailor our style and approach to the specific situation.
This session will explore different leadership styles and our panel of successful leaders will share examples, tips and tricks on how best to adapt your leadership style based on the situation and maturity of your teams.
Outcomes:
Session 2A – 11:00 – 12:00 - SALES TRACK (2)
Title: Present to Persuade: A Convincing Communication Framework
Speaker: Nikki Kloeppel – Dale Carnegie Speaker
If you have ever needed to persuade others through a presentation, you know there are a host of challenges to doing so effectively. By putting yourself in the listener’s situation, a presenter can more easily see the audience’s point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour workshop you will learn a proven structure for organizing a persuasive presentation, identify ways to use audience-appropriate evidence, and learn other best practice tips for presenting to persuade. You’ll learn to tell a memorable story that motivates people to take action and persuades them to buy.
Completion of this module will empower participants to:
· Identify and use the steps in a proven structure for persuasion.
· Apply the power of evidence and other presentation best practices.
· Compel listeners to action by clarifying the benefits for them.
· Use the planning worksheet to create a persuasive presentation.
· Follow eight tips to build rapport and persuade.
Session 2B – 11:00 – 12:00
Title: Moonwalking to Sustainability Panel
Moderator: Tim Carr, CEO. Bellevue Convention Center Authority
Speakers:
Perry English – Vice President of Building Performance, MacDonald Miller Facility Services
Miranda Higgs, Director of Capital & Projects, BC PavCo
Brendan Mattis, Principal/Branch Manager, EEI Engineers
State, provincial, and local governments are passing new building energy and decarbonization performance standards. This new legislation often requires existing venues to make significant capital investments to meet these new standards. In this session we will review examples of these new standards and how venue managers are adapting their annual capital planning and budget to respond to new legislation
Outcomes:
Lunch Keynote – 12:00 - 1:30
Title: Spill the Tea on Teams
Speaker:
Richard Andersen, CVE - Chief Illuminations Officer, Venue Solutions Group, LLC
Michaella Putman - Chief Engagement Officer, Venue Solutions Group, LLC
How are some teams able to create a cohesive and effective culture while others struggle with interpersonal challenges and roadblocks?
In this engaging and interactive session, Richard & Michaella will “spill the tea” on what is at the core of team debilitating issues and provide you with actionable steps towards enhanced collaboration and results. Gain insights into why “why” matters and how to focus on truth and trust to become both a more effective team member and team leader.
Session 3 – 1:30 – 2:30
Title: Legal Focus: Key Topics Shaping the Venue Industry Landscape
Speaker: Greg Duff, Principal and Chair of Hospitality, Travel and Tourism Practice at Foster Garvey
This session will be an interactive session examining current legal trends and issues facing venues and hotels today.
Industry Town Halls – 2:45 pm – 4:00 pm
Share in an industry-specific lively conversation focused on key issues, trends, questions, and opportunities. Sessions devoted to Convention Centers, Performing Arts Centers, and Arenas/Stadiums. Come with questions and leave with the wisdom of industry professionals across the region.
Wed, May 1st
Opening Plenary 8:30 – 9:45 am
Session Title: Building Blocks for the Venues of the Future
Speakers:
Maura LaRiviere - The Shalleck Collaborative
Adam Shalleck - The Shalleck Collaborative
Scott Crawford - LMN
Cameron Irwin - LMN
Loren Supp - HOK
Join us for a hands-on workshop where we will explore key building blocks of our future venues. Scissors, glue sticks and breakfast will be provided.
Session 4: 10:00 am – 11:00 am
Session Title: Interactive Best Practices Session
Back by popular demand for a third year at IAVM Region 4. This highly interactive session allows you to share best practices and learn from your peers. Be prepared to leave this session energized with new connections and new ideas that can be implemented in your venue.
Moderated by: Monica Pea
Session 5: 11:00 am – 11:45 am
Session Title: Labor Trends – How Do We Recruit, Pay and Retain Contingent Labor
Interview Format with Michael Tully – Director Strategic Partnerships, Instawork
While our world has been filled with changes in the past several years, one thing that has remained constant is how tough it is to find great people to deliver outstanding service on an ongoing basis for our clients. Our industry has lived through the Great Resignation, and there is more pressure than ever to retain great talent. We’ll explore current labor trends and share ways to attract and retain great talent through a contingent workforce.
Outcomes:
12:00 – 1:30 – INDUSTRY LEADER TOWN HALL
Session 6: 1:45 pm – 2:30 pm
Title: Lessons in Developing and Implementing Collaborative Indigenous Events
Speakers:
Alikie Knight, Director Venue Operations, Vancouver Convention Centre
Tammy Sweeney, CEO TCU Place, Saskatoon Canada
Our industry can be a brilliant example of collaboration, working alongside Indigenous leaders and communities on events, venue design, and community development. This session shares ideas and lessons learned in building collaborative experiences in our venues.
Session 7 – 2:45pm – 3:30 pm
Title: Your Essential Digital Toolbox: Making the Most of Tech Tools to Enhance Your Productivity
Speaker: James Spellos
Apps, web resources, digital shortcuts, and even more AI tools…there are thousands of tools and services out there for us to use. But which ones are the ones that can really save the day? How can you build that essential digital toolbox which always can provide the right tool for each job…one where most of the tools are completely free? Whether you’re trying to build an app (yes, you can do that for free) or ensure that your organization can optimize their social presence, or whether you just want to be able to do something quicker and easier, this session is essential to enhance your productivity.
After attending this session, the attendee will be able to:
Session 8: 3:45 pm – 4:30 pm
Title: Best Practices and Strategies to Develop an Effective Safety and Security Capability
Speaker: Mark Camillo, Chief Executive Officer at CyberAcuView
This interactive discussion will focus on how to effectively and reasonably reduce physical risk at our venues. IAVM Academy for Venue Safety & Security faculty member Mark Camillo will lead the participants through topics to include 1) current technologies to consider, 2) workforce strategies to consider and 3) what we can learn from best practices currently recognized as good counter-measures to the threats and hazards a public venue may face.
Opening Keynote – 8:30 am – 9:30 am – Keynote And Breakfast
Title: Everything You Need to Know About Artificial Intelligence…But Didn’t Know to Ask
Speaker: James Spellos
Since ChatGPT exploded in our lives in 2022, generative Artificial Intelligence (AI) is already having a significant impact on the tasks and and requirements needed for today’s hospitality professionals. While many are fearful that AI will replace the need for some workers, perhaps even some meeting planners and venue managers, most organizations understand that is not the case, though the skill sets and tasks required to best perform at the job are evolving. Attend this session to keep up the various tech tools that will impact your career now and moving forward.
After participating in this session, the learner will be able to:
- Identify 30+ AI tools that can support your work
- Review and discuss with your peers the impact of AI and other technologies on the future of the profession
- Understand how current AI technology will continue to evolve
Concurrent Workshop Sessions:
Session 1A 9:50 - 10:50 – SALES TRACK (1)
Title: Connect with Others: Top 10 Principles from How To Win Friends and Influence Others by Dale Carnegie
Speaker: Nikki Kloeppel – Dale Carnegie Speaker
Isaac Watts said that learning to trust is one of the most difficult tasks in life. Yet, trust is the foundation of all thriving relationships. It is virtually impossible to make genuine connections without trust. When your behavior toward others is aimed at gaining their trust, their behavior also changes. Soon, your connection is strengthened and the relationship flourishes.
In this module, you learn to build trust and rapport to strengthen workplace bonds. These bonds are essential for teams to work harder together and deliver meaningful results, turn prospects into customers, and to better serve existing clients. Being a part of a culture where trust is present benefits everyone because productivity is higher, and the work itself becomes more satisfying and rewarding.
Completion of this module will empower participants to:
- Adjust the way they approach others to support a vibrant work culture
- Apply principles that build trust and rapport in relationships
- Identify opportunities to improve relationships with team members and clients
- Enjoy work more and contribute to organizational goals
Primary Competencies: Interpersonal Skills, Communication, Leadership
Related Competencies: Diversity, Influence, Teamwork
Session 1B – 10:00 – 10:45
Title: Situational Leadership Panel
Moderator:
Cathy LaVenia, Senior Event Manager, Seattle Convention Center
Panel:
Monica Pea, Director of Sales, Oregon Convention Centre
Tammy Sweeney, CEO TCU Place Convention Centre / PAC Saskatoon, Canada
Brian Wilson, Deputy Director, P5 Portland
There are many approaches to leadership. When we understand different leadership styles and which ones we tend to prefer, we can learn how to tailor our style and approach to the specific situation.
This session will explore different leadership styles and our panel of successful leaders will share examples, tips and tricks on how best to adapt your leadership style based on the situation and maturity of your teams.
Outcomes:
- Understand the differences between leadership styles
- Improve Decision-Making and Problem-Solving Skills
- Increase Flexibility as a Leader
- Enhance Communication
- Strengthen Team Dynamics and Increase Employee Engagement
Session 2A – 11:00 – 12:00 - SALES TRACK (2)
Title: Present to Persuade: A Convincing Communication Framework
Speaker: Nikki Kloeppel – Dale Carnegie Speaker
If you have ever needed to persuade others through a presentation, you know there are a host of challenges to doing so effectively. By putting yourself in the listener’s situation, a presenter can more easily see the audience’s point of view and appeal to their interests. It is also critical that you have a message that is clear, concise, and easy to understand. In this interactive, one-hour workshop you will learn a proven structure for organizing a persuasive presentation, identify ways to use audience-appropriate evidence, and learn other best practice tips for presenting to persuade. You’ll learn to tell a memorable story that motivates people to take action and persuades them to buy.
Completion of this module will empower participants to:
· Identify and use the steps in a proven structure for persuasion.
· Apply the power of evidence and other presentation best practices.
· Compel listeners to action by clarifying the benefits for them.
· Use the planning worksheet to create a persuasive presentation.
· Follow eight tips to build rapport and persuade.
Session 2B – 11:00 – 12:00
Title: Moonwalking to Sustainability Panel
Moderator: Tim Carr, CEO. Bellevue Convention Center Authority
Speakers:
Perry English – Vice President of Building Performance, MacDonald Miller Facility Services
Miranda Higgs, Director of Capital & Projects, BC PavCo
Brendan Mattis, Principal/Branch Manager, EEI Engineers
State, provincial, and local governments are passing new building energy and decarbonization performance standards. This new legislation often requires existing venues to make significant capital investments to meet these new standards. In this session we will review examples of these new standards and how venue managers are adapting their annual capital planning and budget to respond to new legislation
Outcomes:
- Examine case studies from Washington and British Columbia to understand new energy standards.
- Discuss the challenges of retrofitting for decarbonization.
- Discuss the financial implications to your long-range capital plan.
Lunch Keynote – 12:00 - 1:30
Title: Spill the Tea on Teams
Speaker:
Richard Andersen, CVE - Chief Illuminations Officer, Venue Solutions Group, LLC
Michaella Putman - Chief Engagement Officer, Venue Solutions Group, LLC
How are some teams able to create a cohesive and effective culture while others struggle with interpersonal challenges and roadblocks?
In this engaging and interactive session, Richard & Michaella will “spill the tea” on what is at the core of team debilitating issues and provide you with actionable steps towards enhanced collaboration and results. Gain insights into why “why” matters and how to focus on truth and trust to become both a more effective team member and team leader.
Session 3 – 1:30 – 2:30
Title: Legal Focus: Key Topics Shaping the Venue Industry Landscape
Speaker: Greg Duff, Principal and Chair of Hospitality, Travel and Tourism Practice at Foster Garvey
This session will be an interactive session examining current legal trends and issues facing venues and hotels today.
Industry Town Halls – 2:45 pm – 4:00 pm
Share in an industry-specific lively conversation focused on key issues, trends, questions, and opportunities. Sessions devoted to Convention Centers, Performing Arts Centers, and Arenas/Stadiums. Come with questions and leave with the wisdom of industry professionals across the region.
Wed, May 1st
Opening Plenary 8:30 – 9:45 am
Session Title: Building Blocks for the Venues of the Future
Speakers:
Maura LaRiviere - The Shalleck Collaborative
Adam Shalleck - The Shalleck Collaborative
Scott Crawford - LMN
Cameron Irwin - LMN
Loren Supp - HOK
Join us for a hands-on workshop where we will explore key building blocks of our future venues. Scissors, glue sticks and breakfast will be provided.
Session 4: 10:00 am – 11:00 am
Session Title: Interactive Best Practices Session
Back by popular demand for a third year at IAVM Region 4. This highly interactive session allows you to share best practices and learn from your peers. Be prepared to leave this session energized with new connections and new ideas that can be implemented in your venue.
Moderated by: Monica Pea
Session 5: 11:00 am – 11:45 am
Session Title: Labor Trends – How Do We Recruit, Pay and Retain Contingent Labor
Interview Format with Michael Tully – Director Strategic Partnerships, Instawork
While our world has been filled with changes in the past several years, one thing that has remained constant is how tough it is to find great people to deliver outstanding service on an ongoing basis for our clients. Our industry has lived through the Great Resignation, and there is more pressure than ever to retain great talent. We’ll explore current labor trends and share ways to attract and retain great talent through a contingent workforce.
Outcomes:
- Understand current labor trends and opportunities to leverage the learning in our own workplaces
- Understand ways to increase retention and attachment with contingent employees
- Understand the importance of responsiveness with contingent employees
- Increase awareness of different employment strategies
- Explore the importance of partnerships to manage employees and employee retention
12:00 – 1:30 – INDUSTRY LEADER TOWN HALL
Session 6: 1:45 pm – 2:30 pm
Title: Lessons in Developing and Implementing Collaborative Indigenous Events
Speakers:
Alikie Knight, Director Venue Operations, Vancouver Convention Centre
Tammy Sweeney, CEO TCU Place, Saskatoon Canada
Our industry can be a brilliant example of collaboration, working alongside Indigenous leaders and communities on events, venue design, and community development. This session shares ideas and lessons learned in building collaborative experiences in our venues.
Session 7 – 2:45pm – 3:30 pm
Title: Your Essential Digital Toolbox: Making the Most of Tech Tools to Enhance Your Productivity
Speaker: James Spellos
Apps, web resources, digital shortcuts, and even more AI tools…there are thousands of tools and services out there for us to use. But which ones are the ones that can really save the day? How can you build that essential digital toolbox which always can provide the right tool for each job…one where most of the tools are completely free? Whether you’re trying to build an app (yes, you can do that for free) or ensure that your organization can optimize their social presence, or whether you just want to be able to do something quicker and easier, this session is essential to enhance your productivity.
After attending this session, the attendee will be able to:
- Identify over 30 digital tools to enhance your productivity
- Learn how to develop a conference app at no cost
- Understand critical desktop shortcuts & advanced mobile tips
- Use artificial intelligence tools to expedite your workflow
Session 8: 3:45 pm – 4:30 pm
Title: Best Practices and Strategies to Develop an Effective Safety and Security Capability
Speaker: Mark Camillo, Chief Executive Officer at CyberAcuView
This interactive discussion will focus on how to effectively and reasonably reduce physical risk at our venues. IAVM Academy for Venue Safety & Security faculty member Mark Camillo will lead the participants through topics to include 1) current technologies to consider, 2) workforce strategies to consider and 3) what we can learn from best practices currently recognized as good counter-measures to the threats and hazards a public venue may face.
